Disclaimer: The following template has been created by a lawyer(https://drschwenke.de) in accordance with the typical requirements of an online store. However, you should only use the template after careful examination and adaptation to your specific business model. The following sample therefore contains additional notes that you must observe and red passages that you must check in particular and adapt if necessary. Please remove the notes after editing. If in doubt, seek legal advice. Copyright: You may use the design within the domain/website as long as your Marketpress license applies to it. Passing it on to third parties, including customers (e.g. as a developer) is not permitted.
General terms and conditions with customer information
1. scope of application
2. Offers and service descriptions
3. Order process and conclusion of contract
4. Prices and shipping costs
5. Delivery, availability of goods
6. Terms of payment
7. Retention of title
8. Customer account
9. Warranty for material defects and guarantee
10. Liability
11. Storage of the contract text
12. Final provisions
1. scope of application
1.1 For the business relationship between
[insert: DemoShop e.K., owner: Max Muster Demostraße 1, 12345 Demostadt] (hereinafter “Seller”) and the customer (hereinafter “Customer”), the following General Terms and Conditions apply exclusively in the version valid at the time of the order. 1.2 A consumer within the meaning of these General Terms and Conditions is any natural person who concludes a legal transaction for a purpose that can predominantly be attributed neither to his commercial nor his independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity. 1.3 Deviating terms and conditions of the customer shall not be recognized unless the seller expressly agrees to their validity.
2. offers and service descriptions
2.1 The presentation of the products in the online store does not constitute a legally binding offer, but an invitation to place an order. Service descriptions in catalogs and on the seller’s websites do not have the character of an assurance or guarantee. 2.2 All offers are valid “while stocks last”, unless otherwise stated for the products. Errors excepted.
Note: Please enter the relevant button labels below.
3. ordering process and conclusion of contract
3.1 The customer can select products from the seller’s range without obligation and collect them in a so-called shopping cart by clicking on the button
labeled: [in den Warenkorb]. Within the shopping cart, the product selection can be changed, e.g. deleted. The customer can then proceed to complete the order process within the shopping cart by clicking on the button
labeled: [Weiter zur Kasse]. 3.2 The customer submits a binding request to purchase the goods in the shopping cart by clicking on the button
labeled: [zahlungspflichtig bestellen]. Before submitting the order, the customer can change and view the data at any time and use the browser function “back” to return to the shopping cart or cancel the order process altogether. Required information is marked with an asterisk (*). 3.3 The seller then sends the customer an automatic confirmation of receipt by e-mail, in which the customer’s order is listed again and which the customer can print out using the “Print” function (order confirmation). The automatic confirmation of receipt merely documents that the customer’s order has been received by the seller and does not constitute acceptance of the application. The purchase contract is only concluded when the seller has dispatched or handed over the ordered product to the customer within 2 days or has confirmed dispatch to the customer within 2 days with a second e-mail, express order confirmation or sending of the invoice. Acceptance may also be effected by a request for payment sent by the seller to the customer and at the latest by completion of the payment transaction. In the event of several acceptance processes, the earliest time of acceptance shall be decisive. If the seller does not accept the customer’s offer within the acceptance period, no contract is concluded and the customer is no longer bound by his offer. 3.4 In the case of customers who are companies, the aforementioned period for dispatch, handover or order confirmation is seven days instead of two. 3.5 If the seller allows payment in advance, the contract is concluded when the bank details and payment request are provided. If the payment has not been received by the seller within 10 calendar days of the order confirmation being sent, despite the due date, even after a further request, the seller shall withdraw from the contract with the result that the order shall lapse and the seller shall have no obligation to deliver. The order is then completed for the buyer and seller without any further consequences. A reservation of the item for advance payments is therefore made for a maximum of 10 calendar days.
4. prices and shipping costs
4.1 All prices stated on the seller’s website include the applicable statutory value added tax. 4.2 In addition to the prices quoted, the seller charges shipping costs for delivery.
The shipping costs are clearly communicated to the buyer on a separate information page and during the ordering process.
5 Delivery, availability of goods
5.1 If advance payment has been agreed, delivery will be made after receipt of the invoice amount. 5.2 Should the delivery of the goods fail through the fault of the buyer despite three delivery attempts, the seller may withdraw from the contract. Any payments made will be refunded to the customer immediately. 5.3 If the ordered product is not available because the Seller is not supplied with this product by its supplier through no fault of its own, the Seller may withdraw from the contract. In this case, the seller will inform the customer immediately and, if necessary, suggest the delivery of a comparable product. If no comparable product is available or the customer does not wish a comparable product to be delivered, the seller shall immediately reimburse the customer for any payments already made. 5.4 Customers will be informed about delivery times and delivery restrictions (e.g. restriction of deliveries to certain countries) on a separate information page or within the respective product description. 5.5 In the case of customers who are companies, the risk of accidental loss and accidental deterioration of the goods shall pass to the buyer as soon as the seller has delivered the goods to the forwarding agent, carrier or other person or institution designated to carry out the shipment; the specified delivery dates and deadlines are not fixed dates, unless otherwise promised or agreed. 5.6 The Seller shall not be responsible for delays in delivery and performance due to force majeure and due to unforeseeable events that make delivery significantly more difficult or impossible for the Seller, even in the case of bindingly agreed deadlines and dates. In this case, the seller is entitled to postpone the delivery or service for the duration of the hindrance plus a reasonable start-up period. The right to postpone the deadline also applies to customers who are entrepreneurs in cases of unforeseeable events that affect the operations of an upstream supplier and for which neither the supplier nor the seller is responsible. For the duration of this hindrance, the customer shall also be released from his contractual obligations, in particular payment. If the delay is unreasonable for the customer, the customer may withdraw from the contract by written declaration after a reasonable period to be set by the customer or by mutual agreement with the seller.
6. payment modalities
6.1 The customer can choose from the available payment methods during and before completion of the order process. Customers are informed about the available means of payment on a separate information page. 6.2 If payment by invoice is possible, payment must be made within 30 days of receipt of the goods and the invoice. For all other payment methods, payment must be made in advance without deduction.
6.3. Werden Drittanbieter mit der Zahlungsabwicklung beauftragt, z.B. Paypal. gelten deren Allgemeine Geschäftsbedingungen. 6.4. Ist die Fälligkeit der Zahlung nach dem Kalender bestimmt, so kommt der Kunde bereits durch Versäumung des Termins in Verzug. In diesem Fall hat der Kunde die gesetzlichen Verzugszinsen zu zahlen. 6.5. Die Verpflichtung des Kunden zur Zahlung von Verzugszinsen schließt die Geltendmachung weiterer Verzugsschäden durch den Verkäufer nicht aus. 6.6. Ein Recht zur Aufrechnung steht dem Kunden nur zu, wenn seine Gegenansprüche rechtskräftig festgestellt oder von dem Verkäufer anerkannt sind. Der Kunde kann ein Zurückbehaltungsrecht nur ausüben, soweit die Ansprüche aus dem gleichen Vertragsverhältnis resultieren.
7. Eigentumsvorbehalt
Bis zur vollständigen Bezahlung verbleiben die gelieferten Waren im Eigentum des Verkäufers.
Für Kunden die Unternehmer sind, gilt ergänzend: Der Verkäufer behält sich das Eigentum an der Ware bis zur vollständigen Begleichung aller Forderungen aus einer laufenden Geschäftsbeziehung vor; Der Käufer ist verpflichtet, solange das Eigentum noch nicht auf ihn übergegangen ist, die Kaufsache pfleglich zu behandeln. Insbesondere ist er verpflichtet, diese, sofern angemessen oder branchenüblich, auf eigene Kosten gegen Diebstahl-, Feuer- und Wasserschäden ausreichend zum Neuwert zu versichern. Müssen Wartungs- und Inspektionsarbeiten durchgeführt werden, hat der Käufer diese auf eigene Kosten rechtzeitig auszuführen. Die Verarbeitung oder Umbildung der Vorbehaltsware durch den Kunden wird stets für den Verkäufer vorgenommen. Wird die Vorbehaltsware mit anderen, dem Verkäufer nicht gehörenden Gegenständen verarbeitet, so erwirbt der Verkäufer das Miteigentum an der neuen Sache im Verhältnis des Wertes der Vorbehaltsware zu den anderen verarbeiteten Gegenständen zur Zeit der Verarbeitung. Für die durch Verarbeitung entstehende Sache gilt im Übrigen das gleiche wie für die Vorbehaltsware. Der Kunde tritt auch die Forderung zur Sicherung der Forderungen gegen ihn ab, die durch die Verbindung der Vorbehaltsware mit einem Grundstück gegen einen Dritten erwachsen. Zugriffe Dritter auf die im Eigentum oder Miteigentum des Verkäufers stehenden Güter sind vom Kunden unverzüglich anzuzeigen. Durch solche Eingriffe entstehenden Kosten für eine Drittwiderspruchsklage oder Kosten für eine außerprozessuale Freigabe trägt der Kunde. Der Kunde ist berechtigt, die Vorbehaltsware im ordentlichen Geschäftsgang weiter zu verkaufen. Die aus Weiterverkauf oder sonstigem Rechtsgrund bezüglich der Vorbehaltsware entstehenden Forderungen (einschließlich sämtlicher Saldoforderungen aus Kontokorrent) tritt der Kunde bereits sicherungshalber in vollem Umfang an den Verkäufer ab. Der Verkäufer ermächtigt den Kunden widerruflich, die an den Verkäufer abgetretenen Forderungen für seine Rechnung und in seinem eigenen Namen einzuziehen. Diese Einzugsermächtigung kann widerrufen werden, wenn der Kunde seinen Zahlungsverpflichtungen nicht ordnungsgemäß nachkommt.
The seller undertakes to release the securities to which the seller is entitled at the customer’s request if their total sales value exceeds the sum of all outstanding claims of the seller from the business relationship by more than 10% (by more than 50% if there is a realization risk). The selection of the securities to be released is incumbent on the seller. Ownership of the goods subject to retention of title and the assigned claims shall pass to the Buyer upon settlement of all claims of the Seller arising from delivery transactions. The selection of the securities to be released is incumbent on the seller.
8. customer account
8.1 The seller provides the customer with a customer account. Within the customer account, customers are provided with information about the orders and their customer data stored with the seller. The information stored in the customer account is not public. 8.2
Select alternative: In order to place an order, customers must create a customer account. A guest order is not possible. / Customers can also place an order as a guest without having to create a customer account. 8.3 Customers are obliged to provide truthful information in the customer account and to adapt the information to changes in the actual circumstances, insofar as this is necessary (e.g. the changed e-mail address in the event of a change or the changed postal address before placing an order). Customers are responsible for any disadvantages arising from incorrect information. 8.4 The customer account may only be used in accordance with the applicable statutory provisions, in particular the provisions on the protection of third-party rights, and in accordance with the seller’s GTC using the access masks and other technical access options provided by the seller. Any other type of use, in particular by external software, such as bots or crawlers, is prohibited. 8.5 Insofar as customers store, enter or otherwise post content or information (hereinafter referred to as “content”) within the customer account, the customers are responsible for this information. The Seller does not adopt the Customer’s content as its own. However, the seller reserves the right to take appropriate measures depending on the degree of risk of infringement posed by the content, in particular the risk to third parties. Measures that take into account the criteria of necessity, appropriateness, diligence, objectivity and reasonableness and the interests of all parties involved, in particular the fundamental rights of customers, may include the (partial) deletion of content, requests for action and explanations, warnings and warnings as well as house bans. 8.6 Customers may terminate their customer account at any time. The seller may terminate the customer account at any time with a reasonable notice period, which is usually two weeks. The termination must be reasonable for the customer. The seller reserves the right to terminate for extraordinary reasons. 8.7 From the time of termination, the customer account and the information stored in the customer account are no longer available to the customer. It is the customer’s responsibility to back up their data when the customer account is terminated.
9. warranty for material defects and guarantee
9.1. the warranty (liability for defects) shall be governed by statutory provisions, subject to the following provisions. 9.2 The goods delivered by the seller are only covered by a guarantee if this has been expressly given. Customers are informed of the warranty conditions before initiating the order process.
9.3 If the customer is an entrepreneur, he must inspect the goods without delay, notwithstanding statutory obligations to give notice of defects, and notify the supplier in writing of recognizable material defects without delay, at the latest within two weeks of delivery, and of non-recognizable material defects without delay, at the latest within two weeks of discovery. Deviations in quality, weight, size, thickness, width, finish, pattern and color that are customary in the trade and permissible or minor in accordance with quality standards are not defects. 9.4 If the customer is an entrepreneur, the seller may choose between repair or subsequent delivery of defective goods. 9.5 Without prejudice to the liability provisions of these GTC, material defects shall generally become statute-barred one year after the transfer of risk for customers who are entrepreneurs, unless longer periods are prescribed by law, in particular in the case of special provisions for the entrepreneur’s recourse. In the case of used goods, the warranty of customers who are entrepreneurs is excluded. 9.6 If the customer, who is an entrepreneur, has installed the defective item within the meaning of § 439 para. 3 BGB in another item or attached it to another item in accordance with its type and intended use, the seller is not obliged, subject to an express agreement and without prejudice to the other warranty obligations, to reimburse the customer for the necessary expenses for the removal of the defective item and the installation or attachment of the repaired or delivered defect-free item within the scope of subsequent performance. Accordingly, the seller is also not obliged to reimburse expenses for the removal of the defective item and the installation or attachment of the repaired or delivered defect-free item in the context of recourse by the customer within the supply chain (i.e. between the customer and its customers).
10. liability
10.1 The following exclusions and limitations of liability shall apply to the Seller’s liability for damages, notwithstanding the other statutory requirements for claims. 10.2 The Seller shall be liable without limitation insofar as the cause of the damage is based on intent or gross negligence. 10.3 Furthermore, the Seller shall be liable for the slightly negligent breach of material obligations, the breach of which jeopardizes the achievement of the purpose of the contract, or for the breach of obligations, the fulfilment of which is essential for the proper performance of the contract and on the observance of which the Customer regularly relies. In this case, however, the seller shall only be liable for foreseeable damage typical of the contract. The Seller shall not be liable for the slightly negligent breach of obligations other than those mentioned in the preceding sentences. 10.4 The above limitations of liability shall not apply in the event of injury to life, limb or health, for a defect following the assumption of a guarantee for the quality of the product and in the event of fraudulently concealed defects. Liability under the Product Liability Act remains unaffected. 10.5 Insofar as the liability of the seller is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents.
11. storage of the contract text
11.1.
The customer can print out the text of the contract before submitting the order to the seller by using the print function of his browser in the last step of the order. 11.2 The seller shall also send the customer an order confirmation with all order data to the e-mail address provided by the customer. With the order confirmation, but at the latest upon delivery of the goods, the customer will also receive a copy of the General Terms and Conditions together with the cancellation policy and the information on shipping costs and delivery and payment terms. If you have registered in our store, you can view the orders you have placed in your profile area. In addition, we save the text of the contract, but do not make it accessible on the Internet. 11.3 Customers who are entrepreneurs can receive the contract documents by e-mail, in writing or by referring to an online source.
12. final provisions
12.1 If the buyer is an entrepreneur, subject to other agreements or mandatory statutory provisions, the place of performance shall be the seller’s registered office, while the place of jurisdiction shall be the seller’s registered office if the customer is a merchant, a legal entity under public law or a special fund under public law or if the buyer has no general place of jurisdiction in the seller’s country of domicile. The Seller reserves the right to choose another permissible place of jurisdiction. 12.2 In the case of entrepreneurs, the law of
Please select: [Bundesrepublik Deutschland / Republik Österreich] shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods, provided that there are no mandatory statutory provisions to the contrary. 12.3 The contract language is German. 12.4. platform of the European Commission for online dispute resolution (OS) for consumers:
https://ec.europa.eu/consumers/odr/. We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.
Note: Please note that the link https://ec.europa.eu/consumers/odr/ must be clickable. If you are obliged to participate in a dispute resolution procedure before a consumer arbitration board or should participate in such a procedure, please change the information (“We are prepared to settle disputes with consumers before the following consumer arbitration board” or “We are obliged to settle disputes with consumers before the following consumer arbitration board” and state the competent dispute resolution board and address.
